Unit Clerk – Emergency Department (full-time) EMERGENCY DEPT SERVICES (Billings Clinic Main Campus) Shift: Day, Evenings, Nights, Weekends Employment Status: Full-Time (.75 or greater) Hours per Pay Period: 0.90 = 72 hours every two weeks (Non-Exempt) Starting Wage DOE: $17.15 - 21.44 Under general supervision and according to established policies and procedures, provides clerical support that is specific for the assigned unit. Is a role model for personal service excellence with patients, visitors and the interdisciplinary team. Supports unit activities that are essential to the smooth functioning of the patient care area. In monitored areas, observes patient’s monitor, reports any rhythm changes to the nurse. Understands how monitoring equipment works and can troubleshoot when problems occur. Essential Job Functions Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance. Performs clerical duties to maintain unit flow which may include paperwork coordination, supply ordering and daily quality checks. Utilizes electronic applications to support daily staff and patient workflow, which include, but are not limited to admissions and discharges, order entry and procedures coordination. Effectively utilizes phone systems. Answers telephone calls, responds to routine inquiries and relays other calls and messages promptly. Notifies appropriate personnel of requests. Interacts promptly with a polite, courteous and helpful disposition to assist patients/residents, family members, visitors and the interdisciplinary care team. Utilizes performance improvement principles to assess and improve the quality of patient/resident services. Supports the Magnet Model of quality nursing care. Adheres to Billings Clinic safety standards, policies and practices. Anticipates and identifies problems and safety issues and initiates appropriate action. Assists with limited patient/resident care duties such as answering call lights, responding to alarms and delivering trays. Observes patient monitor and reports changes to patient’s nurse. Can identify life‑threatening dysrhythmias, maintain appropriate alarm limits, edit memory regularly, merge and delete rhythms appropriately. Prints rhythm strips per unit standards and as needed for changes in patient rhythm or condition. Maintains reports on each patient and gives shift report to oncoming Unit Clerk to include each patient’s rhythm and CPR status. Maintains competency in all organizational, departmental and outside agency safety standards relevant to job performance. Performs all other duties as assigned or as needed to meet the needs of the department/organization. Knowledge, Skills, and Abilities Customer service techniques and Personal Service Excellence (PSE) necessary to interact with patients/residents, families, and members of the interdisciplinary care team with a variety of developmental and sociocultural backgrounds. Verbal and written communication. Phone systems and telephone communications. Rhythm interpretations in monitored areas. Interacts professionally and effectively with the public and interdisciplinary care team. Performs basic clerical work that may include ordering supplies, assembling charts, organizing, stocking or quality checks. Concentrates and pays close attention to detail when working to ensure accuracy. Sits for prolonged periods of time. Utilizes time management and organization concepts to maximize tasks efficiently. Maintains flexibility to adapt to a variety of workload assignments and/or interruptions. Recognizes safety hazards and initiates appropriate preventative actions. Incorporates cultural diversity and age‑appropriate care into all aspects of communication and patient/resident care; scope of services provided will encompass age groups ranging from infant through geriatric. Lifts, pushes and pulls up to 50 pounds unassisted. Moderate complexity in prioritizing workload. Has the ability to handle frequent interruptions with a high degree of stress. Minimum Qualifications Education: High school graduate or equivalent, preferred. Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process. #J-18808-Ljbffr