Description: In-person position in Needham, MA (5 days per week)The Sales Operations Specialist will be responsible for supporting Sales across all business segments in our International and Domestic Sales group by assisting in effectively serving current and potential customers. This role is responsible for serving as a Subject Matter Expert in relationship management and for ongoing oversight of the daily needs of both the customer and the sales team related to the order-to-cash process. The candidate will also have ad-hoc responsibilities for improving processes and metrics across the company to drive business line results. The Sales Operations Specialist will work closely with sales, operations, legal, and finance. This position is an in-office position in Needham, MA.Responsibilities:Support throughout sales processes: pre-order, order processing, and post-order documentsIssue quotations for hardware and softwareSend out shipping information and delegate onboarding tasksGenerate sales reportsProcess hardware and software ordersComplete shipping damage claimsResponsible for sales requestsCRM () administration. Provide end-user support for CRM - incumbent will provide day-to-day support for end-user questions on sales force automation, and trainingWork to improve the data quality in CRM continuallyAssist in arranging international shipping (custom documentation & manufacturer pick up)Other duties as assigned Requirements: Prospective candidates should have demonstrated commitment to customer satisfaction through a track record of respecting and caring for customersAbility to communicate clearly and professionally, both verbally and in writingAble to communicate technical information to non-technical peopleStrong decision-making and analytical abilitiesA technical aptitude and willingness to learn and understand various software programs, and how Bigbelly hardware and software worksExcellent organizational skills with the ability to work independently and on multiple tasksProficient with Microsoft Office applicationsFlexible; willing and able to change directions, priorities, and processes as neededAble to work independently and as part of a team2+ years of experience in a customer support roleBachelor's degreeCompensation details: 28-35 Hourly WagePI9247e42a4a39-2931