Head of Trade and Patient Services Location: Warren, NJ | Salary Range: 250–310k Key Responsibilities Design and implement the U.S. trade channel strategy, including specialty pharmacy (SP) network architecture, specialty distributor (SD) relationships, and limited distribution model (LDM) framework appropriate for a biologics patch product. Lead contracting negotiations with specialty pharmacies and hub service providers; structure agreements to optimize patient access and commercial performance. Partner with Finance, Legal, and Market Access to develop and manage gross-to-net (GTN) assumptions, chargeback processes, returns policy, and inventory management practices. Establish trade analytics capabilities (sell‑in/sell‑through reporting, inventory tracking, demand forecasting) in partnership with Supply Chain. Partner with Supply Chain to maintain 3PL relationships and oversee handling requirements specific to patch‑based biologic products. Build and oversee the end‑to‑end patient support program, including affordability (co‑pay assistance, free drug, PAP), benefits investigation, prior authorization support, and appeals navigation. Select, contract, and manage a hub services vendor; establish KPIs, SLAs, and escalation protocols. Develop patient onboarding, adherence, and re‑engagement programs with digital touchpoints and caregiver education. Align patient services program design with payer coverage policies to minimize access barriers. Collaborate with Medical Affairs and Regulatory to ensure compliant, current patient services materials. Build, lead, and develop a Field Reimbursement Manager (FRM) team; hire, onboard, coach, and manage performance. Define team structure, territories, and coverage models to align with commercial strategy. Lead U.S. launch readiness for trade/patient services: timelines, operational milestones, readiness reviews, and governance/compliance frameworks. Qualifications Education: Bachelor’s degree required; Advanced degree preferred. Experience: 15+ years biotech/pharma Market Access experience with prior Trade & Patient Services leadership. Required/Preferred Skills & Knowledge Direct line team leadership experience. Trade/channel operations experience (e.g., customer relations, contract negotiations, distribution channel policy development). Deep understanding of U.S. access environment (distributors, pharmacies, reimbursement/co‑pay support, payer coverage/pricing, patient support programs, field reimbursement). Working knowledge of prescription drug distribution and pharmaceutical supply chain. Experience in pediatric, allergy/immunology, or biologics/patch categories; late‑stage/launch‑stage experience. Direct experience building specialty pharmacy networks and limited distribution models. Hands‑on hub design/vendor management/patient support program experience. Strong understanding of U.S. specialty reimbursement, GTN accounting, and payer landscape. Reimbursement methodology knowledge for commercial and government payers. Track record launching specialty/rare disease products in the U.S. Comfort in an ambiguous, fast‑paced, pre‑commercial environment; ability to travel. #J-18808-Ljbffr