Pay: $62,474.00 - $68,966.00 per year Job description: Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Representative. As a Customer Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. Duties: - Assist customers with inquiries, concerns, and requests via face to face meetings at customer's place of residence. - Enter and maintain accurate customer information and interactions in the database - Analyze customer data to identify trends and opportunities for improvement - Provide excellent customer service by actively listening, empathizing, and resolving issues in a timely manner - Collaborate with other departments to address customer needs and ensure customer satisfaction - Utilize effective phone etiquette and communication skills to build rapport with customers - Identify potential sales opportunities and promote additional products or services Experience: - Previous experience in customer service or a related field is preferred - Strong communication skills, both verbal and written - Excellent data entry skills with attention to detail - Ability to analyze information and make informed decisions - Proven ability to handle challenging situations with patience and professionalism - Familiarity with CRM software is a plus Join our team of dedicated professionals and make a difference in the lives of our customers. Job Type: Full-time Benefits: Health insurance On-the-job training Shift: Day shift Evening shift Morning shift Ability to Relocate: Cranberry Township, PA: Relocate before starting work (Required) Work Location: In person