Job Details Job Location: GA-RED ATL Red Shield Shelter – Atlanta, GA 30313 Position Type: Full Time Regular Education Level: High School Diploma/GED Salary Range: $13.00 - $13.00 Hourly Job Shift: Any Job Category: Case Management Key Responsibilities Provides daily supervision, monitoring, reporting, and technical support services to clients in a residential shelter environment; interviews and screens clients for eligibility to receive The Salvation Army’s residential assistance; maintains appropriate records and communicates with clinical and other staff regarding daily client activities; refers clients to community agencies when appropriate; performs crisis intervention counseling; works with individuals and groups to develop life‑management skills; facilitates an emotional and physical environment conducive to positive client morale and stabilization; reports pertinent information to the Program Director. Screens applicants for social service assistance; documents pertinent information including referrals, medical and psychological state, chemical or alcohol dependency, etc.; assesses client’s lodging status and makes appropriate decisions for services; determines if client has been prepaid by sponsor or credit; prepares resident roster and maintains resident property records. Provides appropriate services within agency capabilities and referrals to other resources when necessary; prepares and distributes meal tickets, laundry tokens, towels, linens, clothing, and personal hygiene items; maintains accurate records of items dispensed. Receives, processes, and documents payments for rent; updates intake cards as needed; obtains client signatures on necessary forms including house rules and regulations; prepares, tallies, balances monies with receipts; deposits money in secure safe. Monitors resident activities to ensure safety and compliance with house rules and regulations during chapel, recreation and meals; checks security of all windows and doors; monitors cameras and makes periodic rounds of the entire facility; records unique situations and prepares incident reports. Responds to emergencies calmly and initiates appropriate corrective actions per established policies; provides crisis counseling; assists clients in following their program plan; informs assigned Case Managers and Program Director of special problems, needs, etc. Completes required paperwork representing client intake for the day; inputs data into the computer to maintain records and generate client lists; works with individuals and groups to enhance social skills and life functioning within a group living situation. Inspects program area daily; provides instruction or correction to clients regarding proper use of the facility; reports damage or maintenance needs to Program Director. Monitors bed assignments; wakes clients at designated times and instructs them to collect sheets; ensures all residents exit by the designated time; distributes client luggage. Maintains client and program records daily; submits required reports, statistics, and incident reports. Assists in serving client meals and provides necessary crisis intervention; ensures 24‑hour monitoring of clients. Serves as advocate for victims at hospital or Police Department; drives vehicle to transport victims to shelter. Qualifications High school diploma or G.E.D. One (1) year of experience performing security or social service work is preferred. Equivalent combination of training and experience that provides required knowledge, skills, and abilities. Physical Requirements and Working Conditions Ability to meet attendance requirements. Ability to read, write, and communicate in English. Limited physical effort required: walking, standing, lifting or carrying light objects (less than 25 lbs.) 5–10% of work time; duties usually performed seated. Work performed in a normal office environment with minimal discomfort from weather, noise, dust, dirt or other conditions. Employee Benefits Paid Time Off Holiday Pay Health, Dental, Vision Insurance Life Insurance Retirement plan Licenses and Certifications Valid Driver’s License. Equal Opportunity Employer Veterans | Disabled #J-18808-Ljbffr