Responsibilities The position is responsible for leading the department and accountable for the Laboratory Services department. Direct supervisory responsibilities including hiring, coaching/mentoring, skills development, recognition and rewards, staff productivity, performance management, and succession planning. Equitably and consistently apply and practice policies and procedures for all staff. Develop and manage department budget at or below budget expectations and consistent with adjusted volume variations. Identify and implement revenue enhancement opportunities. Establish and maintain a safe working environment; ensure staff comply with safety, environmental, and infection control guidelines. Ensure proper use of safety equipment and devices; hold individuals accountable if non-compliant. Ensure completion of staff competencies including mandatory education and programs relative to job specific criteria. Promptly investigate and resolve Significant Occurrence Reports and incident reports as necessary. Work collaboratively across the Independence Health System within laboratory and with other disciplines to promote safety, efficiency, and compliance. Improve HCAP scores according to fiscal year targets; demonstrate year‑after‑year improvement in service to internal and external customers. Respond to client service recovery issues within required time frame and to the satisfaction of the customer. Hold regular department meetings, ensuring off‑shift and satellite offices receive timely and accurate information. Articulate compelling program direction and translate direction into goals; establish performance measures to evaluate staff equitably using objective and job‑based criteria; coach towards compliance and address variances. Provide opportunities for education, training, and development of staff to help them reach their highest potential. Support Performance Improvement Programs within the department including clinical, budgetary, customer, staffing efficiency, and employee engagement areas. Coordinate operations within all laboratories in the health system and the effective integration of services to maximize quality services. Participate in various hospital committee activities as necessary. Respond to billing issues and take corrective action to implement changes to eliminate repetition. Follow, apply, and remain informed of all applicable laws, regulations, and policies for laboratory specific items as well as all general hospital policies, procedures, and regulations; develop policies, procedures and ensure adherence to said items. Other duties as assigned. Competency and Experience Required Qualifications/Experience Bachelor’s Degree or higher in a related field and four (4) years of laboratory experience. Two (2) to four (4) years of supervisory/management experience in laboratory. Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of functional area. Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience. Preferred Qualifications/Experience Master’s Degree in a related field. Experience in a healthcare setting. License, Certification & Clearances Act 34‑PA Criminal Record Check from the PA State Police system. Position Type / Expected Hours of Work Incumbent will be scheduled based on operational need (rotate shifts, standby, on‑call, etc.). Travel may be expected locally between System locations. Travel Required Yes. Among facilities. Equal Opportunity Employer Independence Health and its affiliated companies are Equal Opportunity Employers. It is their policy to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law. Independence Health and its affiliated companies will comply with all applicable laws and regulations. Disclaimer This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Moreover, duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. #J-18808-Ljbffr