Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.The Medical Records Director oversees the end-to-end medical records process across multiple service lines, ensuring timely, accurate documentation within the electronic health record to support payer requirements and regulatory compliance within multiple states. This role leads a multi-disciplinary team responsible for collecting, reviewing, approving, and managing clinical documentation that supports billable claims in home health and hospice services. In collaboration with cross-functional teams, the Director interprets state and federal regulations, establishes standards, and drives process improvements to maintain compliance and enhance operational efficiency. This position directly impacts patient satisfaction, care quality, and financial performance, while supporting the organization’s mission to deliver compassionate, high-quality care.Responsibilities:Leads, selects, and directs the Records teams to ensure quality home health and hospice services and to meet agency growth objectivesManages incoming volume of documents to oversee the priority of entry to ensure appropriate indexing for patient care as well as timely and accurate completion of workflowAccountable for the Records Department to complete coordination of health care services and ancillary services through accurate and timely processing of signed physician orders, signed Face to Face forms, and completed workflow including collection and interpretation of documentsOversight of the physician database in electronic medical record system including physician licensure and PECOS statusCollaborate with team and other departments to troubleshoot and resolve documentation questions, issues and gapsCommunicate with referring providers and physicians to troubleshoot and resolve documentation questions, issues and gapsEnsure CMS requirements are sufficiently met by existing documentationAccountable for execution of department processes, protocols and outcomes in accordance with agency protocol and Medicare/local, state and federal regulationsProvides oversight for department record keeping, audits, budget and reportsCommunicate with clients to discuss services and respond to patient inquiries or concernsDevelops objectives and long-range plans for employee and department growth to ensure goal alignment with ASHN and provides timely feedback regarding related performanceComplies with all PHI and HIPAA regulations as it relates to releasing and retaining medical records to other medical providers, patients and insurance companiesEnsures external audit requests are completed timely and within both process and regulationsCollaborates with all other departments and teams as needed to produce desired resultsAttends in-service trainings, mandatory company meetings as requiredPerforms special projects and other duties as assignedManagement Responsibilities:Interviews, selects, and onboards supervisors, preceptors, records collection specialists and indexing specialists; provides training and orientation within areas of responsibilityOversees the integrity and management of client records across all branches and all service lines, ensuring clear and consistent communication of expectationsLeads employee relations efforts, delivering coaching, support, and corrective action tailored to each employee's skills and business needPartners with the Vice President, Revenue Cycle to define and implement department goals and performance initiativesQualifications:Associate degree with 5+ years of industry experience or a combination thereof5+ years of management experienceKnowledge and comfort in the use of electronic medical recordsProficiency in Outlook, Adobe, EXCEL, and WORD is essentialKnowledge of best practice of Homecare and Hospice relations and experience with multiple sites preferredKnowledge of HIPAA and compliance rules are requiredPossesses strong critical thinking and problem-solving skills and demonstrated effective verbal and written communication skillsWe’ll help you put your passion for patient care to work. Apply today!This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.We are an Equal Opportunity Employer.#J-18808-Ljbffr