Benefits Great Pay – opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period Medical, Dental, Vision, wellness program and more Paid Holidays Paid Time Off – accrue monthly; an additional 24 hours per year earmarked for volunteer activities Collaborative Environment – valued contribution to exceptional service for members Free AAA Classic Membership AAA Product Discounts Tuition Reimbursement Program Summary Driving and operating a specific service vehicle (tow trucks, battery service vehicles/light service vehicles) and operating towing equipment for AAA members and for commercial purposes. Performing simple diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience. Looking to fill a swing shift that includes both Saturdays and Sundays. Paid training, benefits that start after 30 days, monthly bonus potential up to $1,400 per month. Essential Functions Driving and operating a service vehicle (e.g., flat tire changes, lock‑out, fuel delivery services) On‑scene time interacting with customers, establishing rapport, building relationships, trust, and problem‑solving Leveraging sales skills to offer AAA products and services during service interaction Utilizing on‑board computer, radio communications, and mapping systems Completing daily paperwork (e.g., call logs, battery invoices, cash receipts) Knowledge, Skills & Abilities Clear and proficient verbal and written communication even under pressure Common knowledge of vehicle components and common reasons for vehicle failure Problem‑solving and listening skills to evaluate member safety and discern safety issues and respond appropriately Ability to drive a manual/automatic shift vehicle Education, Experience, Licenses & Certifications, and Requirements Must possess a valid driver’s license with a safe driving record Two (2) years of experience in a customer contact role Education & Training: AAA Compliance Training, RPST, TSAAC, Lock‑out, PSP, Battery Service Training Vocational technical automotive training/certification or equivalent experience – preferred ASE (Automotive Service Excellence) Certification – preferred Work Environment & Physical Requirements Works outdoors at vehicle sites when servicing vehicles. Involves lifting and carrying tires and parts weighing up to 50 pounds, several times a day; bending, kneeling, and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy, and hazardous. Service providers are required to provide a photograph for identification purposes. Compensation Hourly base rate of $22.00. Potential to earn up to an additional $1,400 per month through quality and productivity incentives. Benefits start after 30 days of employment. Swing shift includes Saturdays and Sundays. #J-18808-Ljbffr