Updated: April 15, 2026Location: Bridgewater, NJ, United StatesJob ID: 12929 What You Will Do Architect and implement a scalable Patient Services model integrating high-touch and digital solutions. Play a pivotal role in translating strategy into operational reality, helping to build a scalable, modular, & monetizable patient services platform. Translate strategic goals into actionable plans, operating frameworks, and service charters. Design and sequence service lines such as access support, hub services, digital engagement, and analytics. Partner with leadership to define the business architecture, operating model, and value creation strategy across digital, data, and human service delivery layers. Governance & Program Management Serve as the central PMO lead, coordinating across Strategy, Tech/Data, Go-to-Market, Compliance, and Operations. Develop and manage dashboards, timelines, budgets, KPIs, and risk logs. Ensure alignment across workstreams and facilitate decision-making and issue resolution. Support market analysis and service-line prioritization (TAM/SAM/SOM). Build compelling business cases and investment models (Grow, Buy, Build, Innovate). Conduct competitive assessments and prepare materials for executive and partner presentations. Support client acquisition and business development efforts through service blueprinting, pricing models, and go-to-market narratives. Operational Leadership Continuously optimize operations through automation, data insights, and process innovation to drive efficiency and client satisfaction. Define KPIs, SLAs, and reporting structures for service delivery. Lead pilot programs and transition successful initiatives into scalable operations. Drive long-term growth and revenue generation through client‑facing service excellence. What You Bring 7‑12+ years of experience in patient services, market access, hub services, or commercial operations within biopharma, specialty pharmacy, consulting, or hub providers. Proven success in designing and launching new service models, especially those blending high‑touch and digital elements. Strong background in commercialization planning, forecasting, and launch readiness. Familiarity with governance frameworks and executive steering committees. Financial and analytical acumen, including ROI modeling and P&L exposure. Exceptional communication and stakeholder management skills comfortable operating at both strategic and tactical levels. The annual base salary for this position ranges from $174,734 to $215,067. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and/or individual performance. We believe in providing an environment and culture in which our people can thrive, develop, and advance. We reward and recognize our people by providing valuable benefits and a quality‑of‑life balance. The benefits for this position will include a competitive compensation package, health benefits to include medical, dental, and vision, company match 401(k), flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements. Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled). Syneos Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, or any other legally protected status and will not be discriminated against. If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, including the use of this website, please contact us at: Email: (email protected) One of our staff members will work with you to provide alternate means to submit your application. #J-18808-Ljbffr