Description: Encon is seeking a Dispatcher to facilitate and dispatch our HVAC service technicians to Encon clients efficiently and effectively. The dispatcher will be the technicians advocate and point of contact for all service needs.ResponsibilitiesTechnician Management:Be the technician's advocate and point of contact for all inquiries and issues that ariseMonitor morning and evening travel times and distance to make sure best decisions are being made for the technician and clientsDaily check ins with client relationship manager and purchasers to ensure technicians and clients are both set up for success.Drill down to root causes of issues that are preventing setting our technicians up for successScheduling:Control schedules, manage travel routes for technicians to ensure their day is efficientTriage and prioritize service calls based on location, urgency, and techniciansLearn and know the exact location and specific skill level of each tech, and how to get the right person to the right customer at the right timeMaintain or exceed a 70% field efficiency rateCustomer Service:Return internal and external client calls, e-mails, inquiries the same daySet reasonable expectations to internal and external clientsMonitor and escalate excessive service issues and visits, raising the flag to involve our technical advisors to assist in solving any ongoing issue.Work with the primary technician and client relationship manager to ensure efficient and effective scheduling, confirming appointments, advising if late and maintaining quality service.Utilize best practices and think out of the box to be a problem solver.Responsible for back up or roll over phone calls when neededProvide excellent client experience and maintain a positive reputation for ENCONRequired SkillsMinimum of 1 year work experience in the trade service industry (preferably HVAC)1-2 years dispatch and coordinating experienceEmpathic and compassionateExceptional emotional self-controlBe open to feedback and collaborationAdaptable and ready to help when neededDedication to high-quality customer serviceFriendly demeanor and positive can-do attitudeAbility to build, foster, and maintain positive professional relationshipsExcellent interpersonal communication skillsProblem-solving and conflict resolution capabilitiesMotivated self-starter with effective time management skillsStrong work ethic, goal oriented with a drive to succeedAbility to multitask and prioritize based on urgency of request.Must be able to be reactive to meet clients' needs on a regular basisThe ability to understand exactly what someone needs and act on it - professionally and efficientlyProficient in Microsoft suite (including but not limited to Word, Teams, Outlook, Excel and PowerPoint)Eligibility RequirementsMust be willing to work from office in Danbury, CT with occasional travel to our office in Stratford CTEmployment/education will be verified.Applicants must be currently authorized to work in the United States on a full-time basisEncon is a drug free workplace and requires post-offer pre-employment drug testing.Compensation: $23-$28/hr.Benefits include: Career Advancement Opportunities; Paid Training; Competitive Salary; Medical, Dental, and Vision Insurance; Health Savings Account (HSA); Health Flexible Spending Account (FSA);Dependent Care Flexible Spending Account (DFSA); 401K Savings Plan; Life/AD&D Insurance; Voluntary Supplemental Life Insurance; Voluntary Long-Term Disability; Employee Assistance Program; Rewards and discounts; Gym Membership Discount; Paid Time OffEncon Heating & AC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Encon Heating & AC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.CT LIC # HTG S1Putnam NY LIC# 31097Westchester NY LIC # WC-33774-H21MEC # 1093AA/EOE Requirements: Compensation details: 23-28 Hourly WagePI4af329c3bebd-4615