Title: Dietary Worker - Lemuel Shattuck - Patient Services Requisition #: Location: Jamaica Plain, MA, US, 02130 Job Description The Dietary Worker provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs. Compensation Data Hourly rate: $20.00 to $22.00. Benefits: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. Job Responsibilities Function comfortably in a fast‑paced, performance‑based call center environment where every call is recorded and assessed to ensure performance levels are maintained. Maintain friendly, efficient, positive customer service demeanor toward customers, clients, and co‑workers. Adapt quickly to customer needs. Provide patient customer service functions such as answering phones, taking menu orders, responding to questions or directing calls when appropriate regarding patient meal or other nutritional needs. Use software to record patient orders. Maintain general knowledge of therapeutic diets to ensure meal orders are processed accurately. Work closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition. Maintain the privacy, safety, and dignity of each customer by observing client confidentiality and closely adhering to safety and sanitation standards. Adhere to ARAMARK’s standards of operation and Business Conduct Policy, and maintain all records and reports to ensure compliance with local, state, and federal regulations and codes. At Aramark, developing new skills and doing what it takes to get the job done makes a positive impact for our employees and customers. Job duties may change or new ones may be assigned without formal notice. Qualifications Previous customer service and/or call center experience preferred. Experience in food service, as a dietary clerk, or in a related field preferred. Fluently communicate in English; bilingual or multilingual a plus. Ability to stay calm under pressure. Comfortable with using technology, including web‑based software, keyboard, and telephone headset for the majority of shift (typical typing 35–45 wpm). Must be flexible and adaptable to change. About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you’re pursuing— a new challenge, a sense of belonging, or just a great place to work—our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter. #J-18808-Ljbffr