Description: Join a company that builds more than homes-we build careers.At Pella Windows and Doors by Horne we are passionate about delivering exceptional products and services across Michigan. We've been setting the standard in the window and door industry for over 60 years. Our team takes pride in professionalism, craftsmanship, and customer care - helping homeowners, builders, architects, and contractors bring their projects to life. We are looking for a driven, high-energy Construction Services Manager to lead and scale our installation builder services operation. This role is responsible for driving execution excellence across our new residential construction programs while serving as a key partner to builders, contractors, and internal sales teams. Requirements: Key ResponsibilitiesOperations & ExecutionLead installation operations, including internal crews and subcontractor partnersEnsure projects are completed on time, on budget, and to Pella quality standardsEstablish and maintain scalable installation processes and workflowsMonitor job performance, identify inefficiencies, and implement improvementsBuilder & Customer ExperienceServe as the primary escalation point for builder and homeowner service issuesPartner with builders and contractors to ensure alignment on schedules, expectations, and executionDeliver a seamless experience from product delivery through final installationTeam LeadershipRecruit, train, and develop installation crews and field leadersSet clear performance expectations and accountability standardsFoster a culture of ownership, safety, and continuous improvementFinancial & Performance ManagementManage installation budgets, labor costs, and job profitabilityTrack key performance indicators (KPIs) such as cycle time, callbacks, and customer satisfactionDrive operational efficiency while maintaining high-quality standardsCross-Functional CollaborationWork closely with sales, operations, and leadership teams to align on growth initiativesSupport expansion of installation services into new markets and segmentsRequired QualificationsExperience in window/door, exterior products, or specialty construction tradesExperience with launching new initiatives or programsFamiliarity with CRM, scheduling, or project management systemsAdditional QualificationsExperience in construction, installation, or field operations managementProven leadership experience managing teams and subcontractorsStrong understanding of residential construction and jobsite workflowsExperience working with builders, contractors, or trade partnersDemonstrated ability to build and improve processes in a growing environmentFinancial acumen with experience managing budgets and job profitabilityStrong communication, problem-solving, and organizational skillsWhat We OfferCompetitive base salary + performance-based incentivesHealth, dental, and vision insurance401(k) with company matchPaid time off and holidaysCompany vehicle Opportunity to play a key leadership role in a growing organizationWhy Join Pella of West Michigan?At Pella of West Michigan, we are committed to delivering exceptional products and experiences to our customers and builder partners. This role offers the opportunity to build, lead, and scale a critical part of our business, with direct impact on our growth and reputation in the market.Apply today and help us build excellence-one project at a time.PI9f3a9909e7f3-9467