SUMMARY The Director of Operations has direct accountability for a specific site or sites within Towne and is responsible for the effective operational leadership of the site(s) to achieve financial, client and guest/customer satisfaction, client retention, employment practices and business development objectives. This position allocates and directs resources as needed to ensure business plans, corporate initiatives, and Towne cultural perspectives are incorporated in the site. ESSENTIAL FUNCTIONS - 25% Leads the preparation, presentation and subsequent achievement of site operating budget, marketing and sales plan, and capital budget. Partners with hotel leadership to actively manage key property issues including capital projects and customer service. Trains and coaches operational leaders and other assigned business unit support team members in all aspects of their responsibilities to properly run the business unit in compliance with contractual obligations, legal obligations and the policies of Towne. - 25% Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance within the business unit. Assesses work processes regularly to ensure functionality, effectiveness, and efficiency. Works closely with business unit operational leaders and other assigned support team members to improve the performance of their respective disciplines. - 20% Ensures operational leaders and other assigned support team members understand and meet the expectations of clients, associates, and Towne. Establishes and maintains current associate, client and potential client relationships. Collaborates with client leadership to identify and develop strategies for new business development opportunities. - 5% Presents and sells Towne services to potential and existing clients. Partners with sales managers to develop action plans and programs to identify and reach targeted prospects. Ensures follow up with leads and referrals resulting from sales activity. Networks and develops business relationships in the local community leading to sales lead generation. - 5% Initiates and nurtures client relationships leading to client satisfaction, retention and promotion. In conjunction with client, develop and implement strategies to ensure seamless service delivery while maximizing revenue and management costs. Prepares for and conducts quarterly client meetings with the appropriate decision-makers. Actively manages the site’s plan for achieving “client promoter” status. - 5% Meets regularly with operational leaders to determnet progress in meeting the essential goals and objectives of staffing and retention within their departments. Meets regularly with site Talent Engagement Manager to analyze labor trends and staffing levels to accurately forecast and fulfill workforce‑staffing needs. Partners with Talent Acquisition in the administration of the site’s recruitment initiatives. Participates in the recruitment and development of management talent to support growth and succession planning within the site and throughout the company. - 10% In conjunction with site Talent Acquisition, provides strategic and tactical direction and support to operations leaders and support staff to ensure training programs meet business objectives. Evaluates site training program effectiveness and makes adjustments as needed. Prepares associates for advancement by ensuring execution of management training and development programs. Identifies high potential employees and prepares them for additional responsibility. - 5% The total amount of time for all functions of the job – 100% QUALIFICATIONS Education: Bachelor’s degree from a four‑year college or university. MBA or Master’s degree preferred. Required Licensure, Certification, etc.: N/A Work Experience: A minimum of 8‑10 years of operations management experience OR equivalent combination of education and/or experience. Previous experience in a senior leadership role. Experience in managing budgets, revenue proposals and forecasting results. Previous P&L and income statement responsibility. Knowledge: Demonstrated knowledge of budget planning and financial controls. Extensive knowledge in sales, employment practices and business development. Skills: Ability to exercise considerable judgment and discretion in dealing with matters of significance for the company. Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures. Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications. Ability to compose professional internal and external business communications including reports, proposals, memos, letters, and e‑mails. Written and verbal communication skills to effectively address all levels of individuals. Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word, PowerPoint and Outlook) and various technology applications. Ability to effectively plan, set priorities, and manage complex projects simultaneously while working under pressure to meet deadlines and achieve business results. SCOPE Authority to Act: Performs duties with little direction given, operating from established directions and instructions. Decisions are made within general Town Park constraints but occasionally require independent decision making. Budget Responsibility: The employee has authority to develop, manage and control a department(s) budget. COMPENSATION Compensation: Towne is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job‑related skills, experience, education or training, and location. The annual base pay range for this position is $100,000–$120,000. A relocation package may be considered. Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines. BENEFITS Medical, dental, vision, accident, critical illness, hospital indemnity, and telemedicine benefits. Basic life and AD&D insurance as well as short‑term and long‑term disability. 401(k) retirement savings plan. Paid Time Off: Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and accrue up to a maximum of 4 paid floating holidays per calendar year. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. WORKING CONDITIONS & PHYSICAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Physical Requirements: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run, walk, handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements: Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects. TRAVEL Travel of up to 10% may be required. EEO AND INCLUSIVE EMPLOYMENT STATEMENT Towne is an affirmative action, Equal Opportunity and E-Verify participating Employer, and encourage applications from all qualified individuals, including those with disabilities and veterans. Towne will consider for employment qualified applicants with arrest and conviction records. Towne complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation, please contact our Human Resources Support Center at or (844) 869‑6375. #J-18808-Ljbffr