Full-Time In Person Long-Term Opportunity Our law office is growing, and we are searching for an exceptional full-time, in-person Bilingual Client Experience & Intake Coordinator to become an important part of our team and client experience. This is not a traditional receptionist position. You will be the first voice prospective clients hear, the first person many clients meet, and an important part of helping individuals and families take the next step during some of the most challenging periods of their lives. Your primary responsibility is helping prospective clients become clients. You create trust by listening carefully, building rapport, communicating the value of our services, and confidently guiding people toward scheduling consultations and taking the next appropriate step. You support existing clients with professionalism and care while helping attorneys and teammates keep matters moving. You help ensure prospective clients receive timely follow-up, consultations are scheduled and confirmed, new clients are onboarded properly, and communication does not fall through the cracks. The person who thrives in this role communicates with confidence, follows through consistently, takes ownership of responsibilities, and feels comfortable discussing consultation fees, collecting payments, recommending next steps, and helping people make informed decisions. You understand that exceptional client service and business growth go hand in hand. You are equally comfortable helping a prospective client schedule a consultation, preparing onboarding documents for a new client, maintaining a welcoming office environment, organizing supplies, or taking initiative to solve problems and keep matters moving forward. You understand that no task is beneath you because every detail contributes to the client experience and the success of the firm. Whether assisting a prospective client, opening a new file, preparing a conference room, organizing paperwork, ordering supplies, or helping a teammate, you take pride in doing what needs to be done. This opportunity is ideal for someone who enjoys building relationships, creating order, solving problems, taking ownership, and being an important part of a growing law firm where client experience, professionalism, and follow-through matter. If this opportunity energizes you and you are excited by the idea of building relationships, creating exceptional client experiences, and contributing to a growing team, we encourage you to apply.Compensation: $22 - $26 hourlyResponsibilities: Success in this position is measured by responsiveness to prospective clients, consultation scheduling and attendance, client onboarding, communication follow-through, organization, and the overall client experience delivered by the firm. This role requires someone who is equally comfortable speaking with prospective clients, coordinating onboarding for new clients, supporting office operations, and helping ensure important details do not fall through the cracks. Client Intake, Consultation Scheduling ConversionServe as the first point of contact for prospective new clients and create an exceptional first impression of the firmListen carefully, gather relevant information, and understand prospective client concerns, goals, and needsBuild rapport and communicate the value of the firm's services with confidence and professionalismGuide prospective clients through the consultation process and help them take the next appropriate stepSchedule, secure, confirm, and collect payment for consultationsProfessionally discuss consultation fees, payment expectations, and scheduling availabilityFollow up proactively and consistently with prospective clients to maintain momentum and maximize consultation conversionTrack inquiries, follow-up opportunities, and consultation outcomes to help ensure opportunities do not fall through the cracksPrepare consultation information and coordinate details to support an efficient consultation experienceDeliver a high standard of professionalism, responsiveness, and care throughout the intake and consultation process Client Onboarding & Client ExperienceCoordinate new client onboarding from retention through file openingPrepare retainer agreements, engagement documents, payment requests, and onboarding materialsCollect required information and documents from new clientsOpen and maintain client files accurately and efficientlyCoordinate communications, appointments, and next steps throughout the onboarding processHelp ensure clients receive timely communication, updates, and follow-throughMaintain a high level of professionalism, responsiveness, and client care throughout the client journey Communication & CoordinationManage communications across multiple inboxes and communication channels with professionalism, responsiveness, and attention to detailDraft and send clear, accurate, and timely communications appropriate to the audience and purposeManage scheduling, calendars, reminders, confirmations, payment requests, and meeting coordination using Microsoft Outlook and related systemsCoordinate attorney availability and help maximize efficient use of attorney timeCommunicate and collaborate internally using Microsoft Teams to keep priorities, updates, and matters movingTake ownership of communication follow-through and help ensure people receive responses, direction, and closure rather than simply relaying messagesOffice Operations HospitalityOpen and prepare the office each morning and support end-of-day readiness and organizationWelcome clients and visitors, and help create a professional, positive, and welcoming environmentPrepare, maintain, and reset meeting and consultation spaces throughout the dayMonitor, order, organize, and restock office and hospitality supplies before shortages occurMaintain organized files, workspaces, conference rooms, and common areasAssist with general office organization, hospitality, and administrative support as neededAnticipate operational needs, identify opportunities for improvement, and help ensure the office runs smoothly and efficiently Systems, Ownership & Team ContributionFollow systems, procedures, and established processes consistently and with attention to detailIdentify opportunities to improve workflows, client experience, consultation conversion, and overall team effectivenessCommunicate proactively, exercise sound judgment, and act without needing repeated directionTake ownership of responsibilities and follow tasks through to completionAnticipate needs, remove obstacles where possible, and help keep priorities and matters movingKeep teammates informed and help ensure commitments, deadlines, and next steps remain visible and progressingContribute positively to a collaborative, accountable, solution-oriented team environment that supports both clients and teammatesQualifications: Required QualificationsFluent in English and Spanish, written and verbalPrior professional office experience requiredDemonstrated experience speaking with prospective and existing clients in a professional environmentDemonstrated experience converting inquiries, leads, prospective clients, patients, customers, or callers into scheduled appointments, consultations, meetings, or servicesDemonstrated experience scheduling appointments or consultations and maintaining follow-through through attendanceDemonstrated experience following up with prospective clients, customers, leads, or inquiries to maintain momentum and encourage actionComfortable discussing consultation fees, collecting payments, and guiding prospective clients toward making informed decisions and taking the next stepDemonstrated ability to build rapport, communicate confidently, and create a positive client experienceDemonstrated experience managing multiple email inboxes and communication channels while maintaining organization, responsiveness, and attention to detailDemonstrated ability to communicate professionally by phone, email, text, and in personStrong organizational skills and attention to detailDemonstrated ability to manage multiple priorities while following tasks through to completionDemonstrated proficiency using Microsoft Outlook for email, calendar management, scheduling, and coordinationDemonstrated proficiency using Microsoft Teams for internal communication and collaborationDemonstrated proficiency using Microsoft Word and ExcelDemonstrated experience using Adobe and electronic signature platformsAbility to take ownership of responsibilities, exercise sound judgment, and work with limited supervisionPositive attitude, professional appearance, and willingness to assist wherever needed to support clients, teammates, and office operations Strongly Preferred QualificationsPrior law firm experienceExperience opening client files and onboarding new clientsExperience preparing retainers, engagement documents, or onboarding paperworkExperience managing attorney calendars, consultations, and legal-client communications 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