Core CompetenciesStrong relational leadership and volunteer development skillsOrganizational and systems-thinking abilityPastoral heart with operational follow-throughAbility to recruit, train, and sustain healthy volunteer teamsClear communication and teaching facilitation skillsCultural leadership that fosters unity, excellence, and careComfort managing databases, registrations, and attendance tracking Job SummaryThe Serve Director provides leadership, oversight, and pastoral care for all serve teams and serve opportunities at the assigned campus. This role exists to help people take meaningful next steps in serving, ensure healthy and effective volunteer teams, and cultivate a culture of excellence, care, and engagement across all serve environments. The Serve Director also supports pastoral care functions and oversees prayer request management, contributing to the overall spiritual health of the church. Key ResponsibilitiesServeOversee serve teams and serve opportunities, including, but not limited to:Team recruitment, leadership development, and trainingServe registrations, attendance, and other database requirementsDevelopment of teams in the following areas: Guest Experience (Host, Usher, Parking), Prayer, Prison, and any other teams deemed necessary to create an excellent guest experienceHelp facilitate and oversee the process of assimilating new people onto serve teamsHelp maintain and develop a healthy culture amongst all of our serve teams including, but not limited to guest experiences, next gen and worship teams. OtherFacilitate and/or teach at experiences and programs designed to help people engage in serving and engaging in the church. These include, but are not limited to:Serve Team OrientationCoreAssist with pastoral care responsibilities as needed at the assigned campus, including, but not limited to completing Pastoral AssessmentsOversee the management of all online prayer requests Required QualificationsEducationFour-year bachelor's degree is preferred Additional ministry or seminary training is idealCompletion of Cultivate Leadership Institute or some similar leadership training is preferred Experience3+ years attending Definition Church, an ARC Church or something similar3+ years serving in a position of leadership3+ years leading groups or teamsSpeaking/Teaching experience (from 10-200 people) Performance Metrics & ExpectationsGrowth and health of serve teamsVolunteer engagement, retention, and leadership developmentEffective onboarding and assimilation of new volunteersAccuracy and consistency of serve-related data and systemsQuality and consistency of serve opportunities and guest experienceTimely and organized management of prayer requests and pastoral follow-up Work Environment & ScheduleOn-site, campus-based roleRegular weekday hours with required weekend availabilitySunday serving and leadership responsibilities are considered part of the roleOccasional evening commitments for trainings, orientations, and serve events Growth & Career Path Future opportunities may include expanded campus leadership responsibilities, serve systems oversight, or broader pastoral leadership roles, depending on gifting, performance, and church needs. Definition Church is committed to developing leaders and providing growth opportunities aligned with calling and capacity.