Senior Director, Medical Patient Support Services Updated: TodayLocation: Wake Forest, NC, United StatesJob ID: 15920-OTHLOC-CA8wYfwW We are seeking a visionary, clinically credentialed leader to revolutionize our Safety and Medical Information Engagement Center. This pivotal role sits at the intersection of Patient Services/Safety, Medical Information (MI), and cutting‑edge technology. Our goal is to deliver a competitive advantage by driving AI augmentation, fostering seamless cross‑functional collaboration, and delivering an unparalleled, patient‑centric experience. Why Work with Us? Hybrid Work Schedule: Enjoy the flexibility to work remotely three days a week. (work the remaining 2 days in either our Newtown, PA or Morrisville, NC offices) Casual Dress Code: Embrace a relaxed and comfortable dress code. Collaborative Culture: Join a team that values open communication, teamwork, and the exchange of ideas. Professional Growth: We offer ample opportunities for professional development and career advancement. Essential Duties and Responsibilities: AI & Innovation: Implement and optimize AI‑augmented workflows (e.g., intelligent triage, automated AE capture, generative drafting, and sentiment analysis) to drive efficiency, accuracy, and market competitiveness. Cross‑Functional Fluency: Serve as the strategic partner between Patient Safety/Services, MI, PV, Commercial, and IT teams. Translate complex clinical and operational capabilities into cohesive, winning strategies for biopharma clients. Patient‑Centricity: Leverage a deep understanding of patient support ecosystems to ensure our support center provides holistic, empathetic interactions that enhance the overall patient journey. Client & Team Leadership: Act as the primary SME in client pitches, demonstrating our tech‑enabled edge. Lead, mentor, and inspire a team of clinical specialists (PharmDs, RNs) and non‑clinical agents to embrace innovation. Qualifications: Education: Clinical degree or equivalent relevant work experience is required (e.g., Doctor of Pharmacy (PharmD), Bachelor of Science in Nursing (BSN), or similar). Core Experience: 7+ years of leadership experience within Patient Safety, Medical Information, Pharmacovigilance, or clinical contact centers. Demonstrated track record leading large‑scale operations with multiple levels of direct and indirect reports required. Proven track record of successfully leading teams and initiatives serving multiple clients. Holistic Acumen: Strong, demonstrated understanding of Patient Safety/Services and how they strategically intersect with medical affairs and drug safety. Tech Innovator: High fluency and practical application of AI technologies and next‑generation platforms within a clinical call center environment. Communication: Exceptional cross‑functional leadership and client‑facing presentation skills; ability to articulate the value of a tech‑enabled clinical contact center to diverse stakeholders. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements. Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled) #J-18808-Ljbffr