Kamal Law Firm is seeking an experienced and highly organized Office Manager with a background in family law and immigration law to support the daily operations of the firm and ensure that intake, billing, client communication, and case management processes are handled efficiently.This role is ideal for someone who understands the fast-paced and sensitive nature of family and immigration matters, can manage both people and processes, and is comfortable stepping into operational gaps to keep the firm moving forward.This is a key role within Kamal Law Firm and requires someone who can create structure, improve accountability, support the legal team, and ensure clients receive a professional and organized experience.Interested candidates should submit their resume and relevant experience for consideration.Compensation:$50,000 - $60,000 yearly depending on experienceResponsibilities:Key Responsibilities:The Office Manager will oversee the firm's intake and sales process, including monitoring new leads, ensuring timely contact, reviewing call quality, and helping improve conversion from inquiry to consultation and retained client.This position will also be responsible for conducting QA reviews of intake and client calls, identifying training opportunities, and helping the team improve communication, professionalism, empathy, and consistency.Additional responsibilities include:Managing intake and sales workflows for family law and immigration mattersReviewing and QA'ing client and intake callsSetting and monitoring KPIs for intake, sales, billing, case progression, and client communicationEnsuring billing is completed timely and accuratelyMonitoring trust balances and ensuring retainer replenishment is handled efficientlyHelping collect on past-due invoices and outstanding balancesEnsuring the team is not continuing work on matters that do not have sufficient funds in trust, unless approved by the managing attorneyTracking case management progress to ensure matters are moving forward appropriatelyReviewing task completion and helping ensure deadlines, filings, hearings, and immigration-related timelines are not missedHandling escalated, hostile, or upset clients in a professional, calm, and solution-focused mannerSupporting client communication standards and ensuring clients receive timely updatesCoordinating with attorneys, paralegals, intake staff, billing team members, and outside vendorsHelping maintain office procedures, policies, accountability standards, and internal workflowsIdentifying process gaps and helping streamline daily operationsOrdering office supplies and ensuring the office has the tools and resources needed to operate effectivelySupporting onboarding and training of staff as neededMaintaining organized internal systems and helping improve overall firm efficiencyQualifications:Ideal Candidate:The ideal candidate will have prior experience working in a law firm, preferably within family law and immigration law. This person should understand the emotional nature of these practice areas and be able to communicate with clients who may be stressed, upset, overwhelmed, or frustrated.This role requires someone who can hold team members accountable, manage difficult client conversations, monitor financial workflows, and help the managing attorney maintain visibility over the firm's daily operations.Qualifications:Prior law firm management, office management, or senior legal administrative experience preferredBackground in family law and immigration law strongly preferredStrong understanding of intake, billing, trust replenishment, client communication, and case management workflowsExperience with legal case management software preferredAbility to review calls and provide constructive feedbackStrong organizational and problem-solving skillsComfortable handling difficult or emotional client conversationsAbility to track KPIs and identify operational issuesProfessional, dependable, and detail-orientedStrong written and verbal communication skillsAbility to work independently and take ownership of firm operationsAbout CompanyWhy Join Kamal Law Firm?Work with a growing and ambitious law firm serving clients throughout TexasMake a meaningful impact on clients facing important family and immigration mattersJoin a collaborative team that values accountability, communication, and professional growthHelp build and improve systems, processes, and operations that directly contribute to firm successOpportunity for long-term growth and increased responsibility as the firm continues to expandWork in an environment where initiative, problem-solving, and leadership are valued Compensation details: 0 Yearly SalaryPI7bf264fd715d-7440